KANA

Leading solutions for service resolution management

Founded in 1996, KANA provides leading solutions for service resolution management (SRM) to some of the largest businesses in the world, helping them to improve customer satisfaction, reduce service costs and increase revenues. With its headquarters in California and offices across Asia and Europe, KANA has become the world’s fastest-growing provider of SRM technology.

KANA’s complex corporate structure demands the involvement of Morris Owen at partner level, which is where Ian Sumbler comes in. Alex Thompson, financial controller of KANA for Europe and Asia, has been relying on Ian’s technical knowledge for four years now. For his part, Ian enjoys the fact that his expertise is being used to the full.

‘There have been lots of mergers since the company was set up, with many opportunities to change accountants. But we've always chosen to stay with Morris Owen.’

Alex Thompson
Financial Controller, KANA

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Ethos

Morris Owen Chartered Accountants (Swindon & Cirencester) registered to carry on audit work by the Institute of Chartered Accountants
in England and Wales. Authorised and regulated by the Financial Services Authority.
Registered with the Chartered Institute of Taxation as a firm of chartered tax advisers.

Morris Owen Chartered Accountants - 43-45 Devizes Rd, Swindon, Wiltshire, SN1 4BG
and Dyer House, Dyer Street Cirencester, Gloucestershire, GL7 2PP
VAT Reg No. 194 8155 30

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